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Q Will I really save a worthwhile amount opting for
a DIY installation?
A Yes - for a typical 3m x 3m conservatory you could save
around £5,000 and because you are spending less, the
cost will actually reflect in the value of your home much
quicker.
Q I haven't done much DIY; will I be able to fit one
of your conservatories?
A Obviously the more DIY experience you have the
simpler installing one of our conservatories will be. However
we believe that even with a fairly basic level of DIY experience
you should be able to fit one due to our easy to follow
step-by-step instructions.
Q How do I go about measuring up my conservatory?
A Please refer to the measuring up guide on our
website for information about this.
Q The specification of your product is far superior
to some of those I have seen, how can you afford to sell
at these prices?
A Ezze Conservatories only sell from the web site. We do
not have expensive overheads to support and all the information
about our products is available online rather than in expensive
marketing material. These savings are reflected in our very
competitive prices.
Q I want to personalize my conservatory, can I?
A We here at Ezze Conservatories.com have a wide
range of options to personalize your conservatory to suit
your tastes. Whether it is glass bevels, extra opening lights,
leaded top lights or Georgian crosses or choices of the
frame colour and handles, we are sure you will find something
to suit your needs.
Q Can I order a specific size rather than a standard
size?
A Yes - All our conservatories are made to order so we
can make to any size, providing of course it is technically
possible. Simply select the width and projection above your
specific sizes and that's the price you will pay.
Q Can I have a glass roof instead of polycarbonate?
A No problem. Unlike some roofs, Global roofs are structurally
capable of carrying the additional weight of glass sealed
units. You can choose between clear or tinted glass and
we also offer a performance glass option that will help
to reduce heat and solar gain. Email or phone us with the
details of the conservatory and we will be happy to provide
a specific quotation.
Q Can I change the position of the door?
A During the ordering process you will be able to select
the position for your door.
Q If any part is damaged or broken during installation
can you supply replacements?
A We endeavour to supply any new parts within 24 hours (subject
to availability). We will require payment at time of order.
Q How can I be sure of the quality of your products?
A We only use quality components in the construction of
our conservatories. The brand names of Eurocell and Global
are synonymous with quality in the window and conservatory
trade market and these products are and have been specified
on thousands of installations, not just throughout the UK
but including the USA and Europe.
Q Can I add another door?
A Subject to the size and design of the conservatory, adding
another door is possible. Please email the details of your
requirements and we will provide a quotation.
Q I cannot find the design I need can you supply special
designs?
A Our web site covers the most popular designs but if you
have a requirement that is not shown please email us and
we will be happy to provide a bespoke quotation.
Q What should I do about building my base?
A. You should ideally call in a skilled bricklayer to construct
the base from our brickwork dimensions provided when you
order the conservatory. If you have sufficient skills you
could always attempt it yourself, but ideally we would recommend
using a professional to do the job.
Q What happens if my builder builds the base slightly
out of square?
A The base and dwarf wall must be accurately constructed
for the conservatory to fit properly. It is essential that
walls are square to avoid any installation problems. If
you should discover a discrepancy please contact us before
attempting installation as we may be able to suggest a cost
effective remedy.
Q What do I get when I order the conservatory?
A You are provided with all the frames, external
cills, glass and roof. Each frame is individually made and
they screw together to form each side of the conservatory.
This gives you the freedom to choose where to place your
opening vents and doors at the time of ordering. All fixings
are supplied along with our instruction manual giving you
clear, easy to understand step-by-step instructions on how
to put all of it together to create a room that will compliment
your home.
Q If I break a sealed unit will you supply a replacement?
A Sealed Units should always be handled with care. If a
unit is broken during installation we will be happy to supply
a replacement. Please email your requirements and we will
provide a price. Payment at time of order will be required.
Q Is the glass safety glass?
A All our conservatories feature toughened safety glass
and each sealed unit is marked accordingly.
Q What maintenance will be required?
A Very little. Regular lubrication of locks and fittings
will ensure trouble free operation. Clean the PVC-u profiles
periodically with warm soapy water. Do not use abrasive
cleaners as they will damage the surface finish.
Q Can I specify patterned glass for one side of my conservatory?
A Yes - Any Pilkington's obscure glass can be specified
at no extra cost. Be sure to include your requirements in
the notes section of your order.
Q Will I require planning permission?
A Only your local planning office can confirm your situation.
Generally there is no requirement for planning permission
in England and Wales but you should confirm this with your
local authority prior to commencing any work. The rules
for Scotland are different and a building warrant will be
required. The golden rule is, check with your local authority
and ask them to confirm in writing.
Q Do you charge for delivery?
A Delivery is free to all mainland locations within England
and Wales. However we reserve the right to charge for London
congestion charge where appropriate. There may be a surcharge
for delivery in Scotland.
Q Can I change my order once I have placed it?
A If you need to amend any details after your order has
been placed please contact us straight away. All our products
are made to order and any changes you require will be dependant
upon the stage of manufacture your order has reached. If
your order has not entered production we will be happy to
accept your amendment free of charge. If production has
already commenced there may be an additional cost involved.
Q Do you offer finance services?
A We do not offer finance facilities, other than
payment by credit card. If you need to finance your purchase,
we recommend that you arrange a personal loan or re-mortgage
from a competitive source such as your bank or building
society. Alternatively, there are hundreds of links obtainable
from any search engine.
If you have a question that has not already been answered,
please phone or email
us.
Alternatively visit our Ask The Expert Section and submit your question online
EZZE CONSERVATORIES WILL NOT COMPROMISE
QUALITY TO REDUCE PRICE
EZZE CONSERVATORIES ARE COMMITTED
TO PROVIDING THE HIGHEST STANDARDS OF SERVICE AND PRODUCT
Ezze Conservatories
- The UK’s Leading Supplier of Quality DIY and Easy
Build PVC-u Conservatories
Excellence
as standard
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